Owner loyalty is one of the bluntest measures of whether a vehicle lives up to its price and promise. Consumer Reports asks owners if they would definitely choose the same model again, and some answers are far from flattering. Here are twelve SUVs and minivans whose owners were least inclined to sign up for a repeat purchase.
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1. Jeep Grand Cherokee 4xe: Lowest Score of All
Only 25 percent of plug-in hybrid Grand Cherokee owners told Consumer Reports they would definitely buy the vehicle again, the lowest score in the Consumer Reports owner survey.
The 4xe pairs a turbocharged four-cylinder with electric motors in a midsize Jeep SUV, a complicated powertrain at a premium price. Shoppers cross-shopping it should weigh how long a quarter-strength loyalty figure suggests owners stay happy, and should test the plug-in system on real commutes before signing anything. A used example may be cheaper, but the same owner experience would apply.
2. Mazda CX-90 PHEV: Plug-In Premium Letdown
Just 34 percent of Mazda CX-90 plug-in hybrid owners said they would buy the model again, according to the same Consumer Reports owner satisfaction ranking.
The CX-90 is Mazda’s largest three-row crossover, and the plug-in version sits at the expensive end of the lineup. A result this low for a flagship suggests the extra complexity and cost of the hybrid system did not win over many of its own buyers. Anyone tempted should price the gas version alongside it. Resale value and warranty coverage deserve a close look too.
3. Honda Prologue: Electric Disappointment
The all-electric Honda Prologue landed on the list with 37 percent of owners saying they would buy it again, as reported in the Consumer Reports list.
Prologue is Honda’s electric SUV, and a figure this weak for a mainstream brand known for loyal customers stands out. Prospective buyers can read it as a prompt to ask owners about charging, software and day-to-day livability rather than simply trusting the badge on the hood. A long test drive on familiar roads will say more than a brochure.
4. Audi Q4 e-tron: Premium Badge, Mixed Verdict
Owners of the Audi Q4 e-tron gave it a 39 percent would-buy-again score in the Consumer Reports ranking of least satisfying cars.
The Q4 e-tron is Audi’s compact electric SUV, positioned as an entry point to the brand’s electric lineup. Luxury branding evidently did not guarantee enthusiasm among those who live with it. Shoppers weighing a used example may find it worth asking current owners what exactly frustrated them before negotiating a price. Comparing charging speed and real-world range against alternatives is a sensible first step.
5. Mazda CX-70 PHEV: Sibling in the Basement
The Mazda CX-70 plug-in hybrid managed 42 percent would-buy-again in Consumer Reports’ 2026 ranking, as summarized in a Quartz report.
Closely related to the CX-90, the CX-70 is a two-row sibling built on the same large platform, so its poor showing echoes a pattern across the brand’s plug-in hybrids. Buyers drawn to the styling should note that two Mazda hybrids now appear on one list, and test drive the non-hybrid versions too. The same advice applies to its three-row sibling.
6. Cadillac Escalade: Luxury Giant Falls Short
Even the full-size Cadillac Escalade managed only 43 percent of owners who would buy it again, according to Quartz coverage of the survey.
The Escalade is the brand’s flagship three-row SUV and a status symbol in its segment, which makes a sub-50 percent result notable. Size, presence and a high sticker price apparently do not guarantee repeat business. Shoppers considering one should compare running costs and tech usability against rivals rather than leaning on prestige. At this price, owners understandably expect a flawless experience.
7. Chrysler Pacifica Hybrid: Minivan Hybrid Struggles
Some 43 percent of Chrysler Pacifica Hybrid owners would buy the minivan again, a Quartz summary of the Consumer Reports results shows.
The Pacifica Hybrid is a plug-in minivan aimed at families who want electric driving for short trips and a gas backup for road trips. A result below half is a caution for that proposition. Families should check charging habits, service access and long-term ownership experiences before choosing the hybrid over the conventional Pacifica. Sliding doors and seating flexibility remain real strengths, so the decision hinges on the powertrain.
8. Volkswagen ID.4: Mainstream Electric Stumble
Only 45 percent of Volkswagen ID.4 owners would buy one again, a Quartz write-up of the Consumer Reports data indicates.
As Volkswagen’s headline electric crossover in the United States, the ID.4 carries a lot of the brand’s electrification hopes. Lukewarm owner loyalty suggests the everyday experience fell short of its pitch. Shoppers eyeing discounted examples should test the infotainment and driver-assist behavior carefully before treating a low price as the whole story. Reading owner forums for recurring complaints helps separate quirks from genuine deal-breakers.
9. Toyota Corolla Cross: Cheap Crossover, Cooler Reception
Only 40 percent of gas-powered Toyota Corolla Cross owners said they would buy another, AutoGuide’s roundup of the survey reports.
The Corolla Cross is Toyota’s smallest crossover, built around affordability and a famously dependable badge. A figure this low for a brand with a strong reputation hints that modest power and a basic cabin disappointed some owners. Buyers who value space and efficiency might compare it with the hybrid version before committing. A longer test drive on a highway stretch will reveal whether the engine feels strained.
10. Acura ADX: Entry Luxury Falters
The Acura ADX scored 40 percent owner satisfaction in Consumer Reports’ 2026 survey, according to AutoGuide coverage of the results.
The ADX is Acura’s compact luxury crossover, positioned as a step up from mainstream models. Early owner sentiment this soft is a signal to examine for the price paid against the interior and ride delivered. Prospective owners should drive it back to back with cheaper rivals that share similar mechanicals. Careful comparison shopping is the best protection against disappointment.
11. Kia Seltos: Subcompact With Regrets
Some 45 percent of Kia Seltos owners said they would buy another one, according to AutoGuide’s extended list from the same survey.
The Seltos is a small crossover that sells on value, space and a long warranty, so a result below half is a surprise. Cost-conscious shoppers should look at whether owners are souring on ride quality, noise or reliability before assuming the bargain price offsets the complaints. Reading owner forums and checking recall history would round out the picture before a purchase, especially on a used model.
12. Volkswagen Taos: Small Volkswagen, Big Question
The Volkswagen Taos scored 46 percent in the same 2026 Consumer Reports survey, as AutoGuide’s survey summary lists.
Taos is the compact crossover that sits below the Tiguan in Volkswagen’s lineup. Landing among the lower scorers suggests owners expected more for the money. Shoppers should compare it directly with rivals on cabin quality and driving feel, and ask about service experiences. Checking recall history and reading owner reviews would round out the picture before buying, particularly on a used model. A long test drive is also worth the time.
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